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Sirdar
Sirdar Help Centre
Sirdar Help Centre
CORONAVIRUS (COVID-19)
Information for Customers
Frequently Asked Questions
Are you still shipping ?
How much does delivery cost ?
How do I shop at Sirdar.com?
What if I don't want to receive emails?
Do you have a shop I can visit?
Do you offer wholesale accounts?
Payment Help
My payment has not been accepted, why might this be?
What currencies do you accept?
Deliveries & Orders
Delivery Cost
Can I change my shipping address?
International shipping restrictions
I live outside the UK. Will I need to pay customs charges?
Do I need to pay VAT charges?
Returns & Refunds
Can I return an item I bought in store?
How long does it take to process a refund?
Where do I send my return?
How long do I have to return an item?
Can I return or exchange an item?
Website & Account Help
How do I reset my password?
Knitting & Crochet Help
I think i have found an error in my pattern
I need more measurements
How do I care for my knits?
Promotions
I forgot to add my promotional codes, can I still take advantage of the offer?
Why is my promotional code not working?
Product & Stock Help
Can I buy buttons separately?
Can I buy needles and crochet hooks separately?
Can I buy yarn without a pattern?