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Sirdar Help Centre

CORONAVIRUS (COVID-19)

  • Information for Customers

Frequently Asked Questions

  • Are you still shipping ?
  • How much does delivery cost ?
  • How do I shop at Sirdar.com?
  • What if I don't want to receive emails?
  • Do you have a shop I can visit?
  • Do you offer wholesale accounts?

Payment Help

  • My payment has not been accepted, why might this be?
  • What currencies do you accept?

Deliveries & Orders

  • Delivery Cost
  • Can I change my shipping address?
  • International shipping restrictions
  • I live outside the UK. Will I need to pay customs charges?
  • Do I need to pay VAT charges?

Returns & Refunds

  • Can I return an item I bought in store?
  • How long does it take to process a refund?
  • Where do I send my return?
  • How long do I have to return an item?
  • Can I return or exchange an item?

Website & Account Help

  • How do I reset my password?

Knitting & Crochet Help

  • I think i have found an error in my pattern
  • I need more measurements
  • How do I care for my knits?

Promotions

  • I forgot to add my promotional codes, can I still take advantage of the offer?
  • Why is my promotional code not working?

Product & Stock Help

  • Can I buy buttons separately?
  • Can I buy needles and crochet hooks separately?
  • Can I buy yarn without a pattern?
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