Sirdar Help Centre

CORONAVIRUS (COVID-19)

• Information for Customers

Frequently Asked Questions

• Are you still shipping ?
• How much does delivery cost ?
• How do I shop at Sirdar.com?
• What if I don't want to receive emails?
• Do you have a shop I can visit?
• Do you offer wholesale accounts?

Payment Help

• My payment has not been accepted, why might this be?
• What currencies do you accept?

Deliveries & Orders

• Delivery Cost
• Can I change my shipping address?
• International shipping restrictions
• I live outside the UK. Will I need to pay customs charges?
• Do I need to pay VAT charges?

Returns & Refunds

• Can I return an item I bought in store?
• How long does it take to process a refund?
• Where do I send my return?
• How long do I have to return an item?
• Can I return or exchange an item?

Website & Account Help

• How do I reset my password?

Knitting & Crochet Help

• I think i have found an error in my pattern
• I need more measurements
• How do I care for my knits?

Promotions

• I forgot to add my promotional codes, can I still take advantage of the offer?
• Why is my promotional code not working?

Product & Stock Help

• Can I buy buttons separately?
• Can I buy needles and crochet hooks separately?
• Can I buy yarn without a pattern?